ServiceNow

The ServiceNow connector for Elimity Insights fetches users, groups, and roles for a ServiceNow account so you can keep in control of your environment. Follow the instructions below to set up the connector for your environment.

1. Creating a dedicated user in ServiceNow

As usual, we recommend creating a dedicated user in ServiceNow for this connector:

1. In ServiceNow open the users overview by navigating to 'All > User Adminstration > Users' in the top left corner.

2. Press the 'New' button in the top-right corner.

3. Provide an identifier for the new user, e.g. elimity-insights.

4. Make sure that the 'Web service access only' checkbox is checked.

5. Leave all other fields untouched and click the 'Submit' button.

Note down the new user's identifier for later use.

2. Generating a password for the dedicated user

Having created a dedicated user in ServiceNow, we now need to generate a password for authentication:

1. Click on the newly created user in the overview table.

2. Now click 'Set Password' on the user detail page.

3. Click ‘Generate’ in the newly opened dialog; copy and note down the generated password for later use.

4. Click the 'Save password' button and close the dialog.

3. Granting read-only access for the dedicated user

Follow the steps below to grant read-only access to the dedicated ServiceNow user:

1. On the user detail page, open the 'Roles' tab and click the 'Edit…' button on the right-hand side.

2. Search and assign the admin and snc_read_only roles to the dedicated user.

3. Click 'Save' to submit the new role assignments.

4. Creating a source in Elimity Insights

In Elimity Insights you can now create a new ServiceNow source providing the following configuration options:

Configuration option	Description
Instance URL	the URL of your ServiceNow instance, e.g. https://my-instance.service-now.com.
Username	Identifier of the dedicated user, which you noted down in step 1.
Password	Password you generated in step 2.